REFURN & RETURN POLICY

REFUND & RETURN POLICY

↩️ RIGHT OF WITHDRAWAL

Customers in the European Union have the right to withdraw from their purchase within 14 calendar days from the date they receive the product, without having to provide a reason, unless a legal exception applies.

📦 RETURN CONDITIONS

To exercise the right of withdrawal, customers must notify us of their decision within the applicable period and return the product according to the instructions we provide.

The product must be handled and returned in accordance with applicable law. Customers may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.

💳 REFUNDS

Once we receive the returned product and confirm that a refund is applicable, the refund will be issued using the same payment method used for the original purchase, unless another method has been expressly agreed.

Refunds will be processed within the time limits required by applicable law.

🚚 RETURN SHIPPING COSTS

Return shipping costs will be the responsibility of the customer where legally applicable and where this information has been provided in advance, unless the product is defective, incorrect, or another circumstance requires us to cover these costs under applicable law.

❌ DEFECTIVE OR INCORRECT PRODUCTS

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible. We will review the situation and provide the appropriate solution in accordance with applicable law.

🛡️ LEGAL GUARANTEE

Products sold to consumers in the European Union are covered by the applicable statutory consumer guarantees under applicable law.

💬 CONTACT US

To request a return, exercise your right of withdrawal, or report a problem with a product, please contact us through our contact page.